Shipping policy

At CardsQuest, we are committed to providing a reliable and efficient shipping experience for all customers. This Shipping Policy explains how we process, ship, and deliver your orders.

Order Processing Time

Orders are processed within 1–3 business days after payment confirmation.

Orders placed on weekends or holidays will begin processing on the next business day.

During high-demand periods, product releases, promotions, or holidays, processing times may take longer than usual.

Shipping Methods & Delivery Times

Delivery times depend on the shipping method selected at checkout and the destination address.

Estimated delivery times:

  • Standard Shipping: 3–6 business days after shipment

  • Expedited Shipping: 1–3 business days after shipment (when available)

Please note that delivery times are estimates and are not guaranteed.

Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when available.

Customers are responsible for providing accurate shipping information at checkout. CardsQuest is not responsible for delays caused by incorrect addresses provided by the customer.

Shipping Address Changes

If you need to update your shipping address, please contact us as soon as possible after placing your order.

We cannot guarantee address changes after an order has been processed or shipped.

Lost, Stolen, or Delayed Packages

Once a package has been handed over to the shipping carrier, delivery responsibility is transferred according to the carrier’s terms.

If your tracking information shows that your package was delivered but you have not received it, please:

  1. Check your delivery location and surrounding areas.

  2. Contact your local carrier.

  3. Contact CardsQuest if additional assistance is needed.

We will work with you and the carrier to help resolve delivery issues when possible.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery at:

Email: contact@CardsQuest.shop

Please include:

  • Your order number

  • Photos of the damaged package and products

  • A description of the issue

We will review your request and provide assistance.

International Shipping

If international shipping is offered, customers are responsible for any customs duties, taxes, or import fees required by their country.

CardsQuest is not responsible for delays caused by customs processing.

Contact Information

CardsQuest

359 Arthur Avenue
Loves Park, IL 61111
United States

Email: contact@CardsQuest.shop

Phone: +1 (479) 345-1674