Refund policy

At CardsQuest, we want our customers to be satisfied with their purchases. This Return and Refund Policy explains the conditions under which returns, exchanges, and refunds are accepted.

1. Return Eligibility

We accept eligible returns within 30 days of the delivery date.

To qualify for a return:

  • The item must be unused and in the same condition as received.

  • The item must include all original packaging, accessories, and documentation.

  • Proof of purchase (such as an order number or receipt) must be provided.

Due to the collectible nature of trading cards, certain products have special return restrictions.

2. Trading Card Product Returns

For collectible card products, including Pokémon Trading Card Game products:

Sealed products may be eligible for return if they remain unopened and in their original factory-sealed condition.

The following items are generally not eligible for return once opened:

  • Booster packs

  • Booster boxes

  • Elite Trainer Boxes (ETBs)

  • Collection boxes

  • Tins

  • Mystery products

  • Other sealed collectible products that have been opened

This policy helps protect the authenticity and value of collectible products.

3. Damaged or Incorrect Items

If you receive:

  • A damaged product

  • The wrong item

  • A missing item from your order

Please contact us within 7 days of delivery.

To help us resolve the issue, please provide:

  • Order number

  • Photos of the product and packaging

  • Description of the problem

We will review your request and provide an appropriate solution.

4. Refund Process

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved:

  • Refunds will be issued to the original payment method.

  • Processing times may vary depending on your payment provider.

Shipping costs are generally non-refundable unless the return is due to an error made by CardsQuest.

5. Return Shipping

Customers are responsible for return shipping costs unless:

  • The item arrived damaged.

  • The wrong item was shipped.

  • CardsQuest made an error with the order.

We recommend using a trackable shipping method for returned items.

CardsQuest is not responsible for items lost during return shipping.

6. Order Cancellations

Cancellation requests must be submitted as soon as possible after placing an order.

Once an order has been processed, packed, or shipped, it cannot be canceled and must follow the return process described above.

7. Exchanges

We currently handle exchanges on a case-by-case basis depending on product availability.

Please contact us before sending any item back for exchange approval.

8. Contact Information

CardsQuest

359 Arthur Avenue
Loves Park, IL 61111
United States

Email: contact@CardsQuest.shop

Phone: +1 (479) 345-1674

For return or refund requests, please contact our customer support team before sending any items back.