Welcome to the CardsQuest FAQ page. Below are answers to some of our most common customer questions.
General Questions
What is CardsQuest?
CardsQuest is an online store specializing in collectible trading card products. We provide collectors and players with quality products, reliable service, and a secure shopping experience.
Are your products authentic?
Yes. We guarantee that all products sold by CardsQuest are authentic and sourced from trusted suppliers.
We do not sell counterfeit products.
Are you affiliated with Pokémon or The Pokémon Company?
No. CardsQuest is an independent retailer.
Pokémon®, Pokémon Trading Card Game®, and related trademarks are owned by Nintendo, Creatures Inc., GAME FREAK Inc., and The Pokémon Company. CardsQuest is not affiliated with or endorsed by these companies.
Orders & Payments
How can I place an order?
Simply browse our products, add your items to your cart, and complete checkout with your preferred payment method.
You will receive an order confirmation after your purchase is completed.
What payment methods do you accept?
We accept major payment methods available at checkout, including credit cards, debit cards, and other supported digital payment options.
Can I cancel my order?
If you need to cancel an order, contact us as soon as possible.
Orders that have already been processed, packed, or shipped cannot be canceled and must follow our return policy.
Shipping
How long does shipping take?
Orders are typically processed within 1–3 business days.
Delivery times depend on the shipping method selected and your location.
Will I receive tracking information?
Yes. Once your order ships, you will receive a shipping confirmation email with tracking information when available.
What if my package is lost or damaged?
If your package arrives damaged or appears to be lost, please contact us as soon as possible with your order details. We will assist you in resolving the issue.
Returns & Refunds
Do you accept returns?
Yes. Eligible items may be returned within 30 days of delivery according to our Return and Refund Policy.
Can I return opened trading card products?
Due to the collectible nature of trading cards, opened booster packs, boxes, and similar products are generally not eligible for return.
How long do refunds take?
Once a return is approved, refunds are issued to the original payment method. Processing times depend on your bank or payment provider.
Products
Do product images always match the items received?
We try to provide accurate product images and descriptions. However, manufacturers may occasionally change packaging designs or product details.
Are card conditions guaranteed?
Products are inspected before shipping. Factory-sealed products are sold in their original sealed condition. Individual card conditions may vary unless specifically stated in the product description.
Customer Support
How can I contact CardsQuest?
You can contact us using the information below:
CardsQuest
359 Arthur Avenue
Loves Park, IL 61111
United States
Email: contact@CardsQuest.shop
Phone: +1 (479) 345-1674
We are happy to help with questions about orders, products, shipping, and returns.